Panasonic is one of the world's leading manufacturers of electronic and electric products for consumer, business and industrial use.
Panasonic's Customer Service Department for Middle East and African countries had a time-consuming process for dealers and service center agents to order parts and track status of orders. Management at Panasonic wanted to replace the tedious process with a user-friendly ordering and tracking system on the web.
KOL developed a web portal, PRISM (Panasonic Repair Information and Service Management System) for Panasonic that provide its dealers and agents:
- Real-time parts availability & pricing
- Quick order placing, order confirmation & faster order & Invoice cycle
- Continuous order tracking
- Improve Customer Service
- Microsoft Visual Studio .NET, ASP.NET, VB.NET, C#
- XML Web Services
- SQL SERVER 2000
- Biztalk Server
- Batch Processes
- Active Reports
- Crystal Reports
- Microsoft Visio
- Microsoft Project 2003
- MS Visual Source Safe
- Application Center Test.
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