Panasonic is one of the world's leading manufacturers of electronic and electric products for consumer, business and industrial use.

Panasonic's Customer Service Department for Middle East and African countries had a time-consuming process for dealers and service center agents to order parts and track status of orders. Management at Panasonic wanted to replace the tedious process with a user-friendly ordering and tracking system on the web.

KOL developed a web portal, PRISM (Panasonic Repair Information and Service Management System) for Panasonic that provide its dealers and agents:

  • Real-time parts availability & pricing
  • Quick order placing, order confirmation & faster order & Invoice cycle
  • Continuous order tracking
  • Improve Customer Service
Technical Expertise:
  • Microsoft Visual Studio .NET, ASP.NET, VB.NET, C#
  • XML Web Services
  • SQL SERVER 2000
  • Biztalk Server
  • EDI
  • Batch Processes
  • Active Reports
  • Crystal Reports
  • Microsoft Visio
  • Microsoft Project 2003
  • Web Technologies (HTML, JavaScript, DHTML, XML)
  • MS Visual Source Safe
  • Application Center Test.

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