Panasonic

Panasonic is one of the world's leading manufacturers of electronic and electric products for consumer, business and industrial use.

Panasonic's Customer Service Department for Middle East and African countries had a time-consuming process for dealers and service center agents to order parts and track status of orders. Management at Panasonic wanted to replace the tedious process with a user-friendly ordering and tracking system on the web.

KOL developed a web portal, PRISM (Panasonic Repair Information and Service Management System) for Panasonic that provide its dealers and agents:

  • Real-time parts availability & pricing
  • Quick order placing, order confirmation & faster order & Invoice cycle
  • Continuous order tracking
  • Improve Customer Service
Technical Expertise:
  • Microsoft Visual Studio .NET, ASP.NET, VB.NET, C#
  • XML Web Services
  • SQL SERVER 2000
  • Biztalk Server
  • EDI
  • Batch Processes
  • Active Reports
  • Crystal Reports
  • Microsoft Visio
  • Microsoft Project 2003
  • Web Technologies (HTML, JavaScript, DHTML, XML)
  • MS Visual Source Safe
  • Application Center Test.

Visit Panasonic.ae | Back to clients page